Shipping Policy

Last updated: [25/10/2025]

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak periods or sales events, processing times may take slightly longer.

You will receive a confirmation email once your order has been shipped, along with a tracking number.

2. Delivery Time

Our products are shipped directly from our international fulfilment partners.

Estimated delivery time to the United Kingdom is 7–15 business days after dispatch.

Delivery times may vary depending on your location, customs inspections, or courier delays — factors that are beyond our control.

We always work closely with our logistics partners to ensure your order arrives as quickly as possible.

3. Tracking Your Order

Once your order is shipped, a tracking number will be sent to your registered email.

Tracking updates may take 2–5 days to appear after dispatch.

4. Delays or Missing Parcels

If your parcel is delayed beyond 20 business days, please contact support@cavallierco.store, and our team will investigate with the carrier.

We are not responsible for incorrect delivery details provided at checkout, so please ensure your shipping address is accurate before completing your purchase.

5. Shipping Regions

We currently ship to the United Kingdom and selected European countries.

If your country is not listed at checkout, please contact us for assistance.

6. Contact Us

If you have any questions about shipping or tracking your order, please contact:

📧 contact@cavallierco.store

Returns & Refunds Policy

1. Returns Eligibility

We want you to be fully satisfied with your purchase from cavallierco.store.

If for any reason you are not, you may request a return within 14 days of receiving your order.

To be eligible, items must be:

* Unused and in the same condition as received

* In their original packaging

* Free from damage or signs of wear

Please contact contact@cavallierco.store before sending any return.

Unauthorised returns will not be accepted.

2. Return Process

Once your return request is approved, we will provide you with instructions and a return address.

The customer is responsible for the cost of return shipping, except in cases of faulty or damaged items.

Returned parcels must include a note with your order number and contact information.

3. Refunds

After your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that delivery costs (if applicable) are non-refundable.

4. Damaged or Defective Items

If your product arrives damaged or faulty, please email support@cavallierco.store within 7 days of delivery with photos of the item and packaging.

Our team will arrange a replacement or refund as quickly as possible.

5. Exchanges

At this time, we do not offer direct exchanges.

If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

6. Contact Us

For any questions about returns or refunds, please contact:

📧 contact@cavallierco.store